Privacy Policy

When you send an enquiry, we collect your full name, email address, WhatsApp number, business type and any message you choose to include.

When you visit the website, and only if you allow it, we collect information about how you use the site, such as pages viewed, buttons tapped, videos played, your device and browser type, and the advertisement or link that brought you here.

When you contact us on WhatsApp or by email, we receive the details and messages you choose to send.

We use your enquiry details to contact you, arrange your free strategy call and discuss our services with you.

We use website and advertising data to understand how visitors use the site, measure the results of our advertising and show our advertisements to people likely to be interested in our services.

We do not sell your personal data.

We process your enquiry details with your consent, which you give when you tick the consent box and submit the form. We process website and advertising data only with your consent, which you give through our cookie choices. You can withdraw your consent at any time by contacting us or by using the Cookie settings link in the footer. Withdrawing consent does not affect processing that took place before you withdrew it.

We use three types of cookies. Necessary cookies keep the site working and remember your cookie choices, and are always on. Analytics cookies, through Google Analytics, help us understand how visitors use the site. Marketing cookies, through Google Ads and the Meta Pixel, help us measure and improve our advertising. Analytics and Marketing cookies load only if you allow them. You can change your choices at any time using the Cookie settings link in the footer, and we ask again every 12 months. We check your country through our website to determine whether limited cookieless measurement is permitted; if the check fails, optional measurement stays blocked until you choose. In Australia, New Zealand and the United States, where permitted and before you make a choice, configured Google tags may send cookieless signals to Google for advertising measurement and conversion modelling, with all four Google consent settings denied. These signals can include page information, device information and network information such as your IP address; cookieless does not mean anonymous. In Europe and other regions, these tags remain blocked until you allow them. The Meta Pixel and advertising cookies require your explicit Marketing choice everywhere. Waiting or moving to another page never counts as acceptance. We honour supported browser privacy opt-outs, and an explicit refusal stops this optional measurement. We keep your choices, the time you chose and the notice shown as consent evidence, including earlier acceptance if you later withdraw. You can withdraw or change your choices at any time using Cookie settings.

Videos on this website are hosted on YouTube in privacy enhanced mode. YouTube does not set cookies until you choose to play a video. When you play a video, YouTube's own privacy policy applies.

We share personal data only with service providers that help us run this website and our business, including:

• Google, which stores enquiry details and provides email, analytics and advertising services
• Meta, which provides advertising services
• WhatsApp, when you choose to contact us there
• Our website hosting provider

These providers may only use your data to provide their services to us. We may also disclose personal data where the law requires it.

Some of our service providers store or process data on servers outside Indonesia, including in the United States and Europe. When this happens, we rely on providers that apply recognised safeguards to protect personal data.

We keep enquiry details for up to 24 months after our last contact with you, unless you become a client, in which case we keep them for as long as needed to provide our services and meet our legal obligations. Website and advertising data is kept according to the settings of the tools listed above.

We use secure, access controlled systems and limit access to your data to the people who need it to respond to you. No method of storing or sending data online is completely secure, but we take reasonable steps to protect your personal data.

Depending on where you live, you may have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete data
• Ask us to delete your data
• Withdraw your consent
• Object to or restrict how we process your data
• Receive your data in a portable format
• Make a complaint to a data protection authority

To use any of these rights, email us at hello@lucidcreative.ae. We will respond within the time required by applicable law.

This website is intended for business owners and managers. We do not knowingly collect personal data from anyone under 18.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

PT New World Innovations, trading as Lucid Creative
Email: hello@lucidcreative.ae
WhatsApp: +62 853 3367 5569